Quick answers about shipping, returns and your order. Can't find what you need? Contact us.
How much is shipping?
Shipping is free on every US order.
How long does delivery take?
Orders ship in 1–3 business days and arrive in about 7–15 business days. You'll get a tracking link by email as soon as your order ships. Items in the same order may arrive in separate packages.
How do I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account with the email you ordered with to see your order status.
What is your return policy?
You have 30 days from delivery to return an unused item in its original packaging. Contact us first and we'll send you the return details. Return shipping on change-of-mind returns is paid by the customer.
My order arrived damaged or isn't working. What now?
Contact us within 30 days of delivery with your order number and a photo or short video. We'll send a replacement or refund you, and you won't need to ship anything back.
What does the 1-year warranty cover?
Every order includes our free 1-year warranty. If your item stops working under normal use in the first year, we'll replace it free. It doesn't cover accidental damage, misuse or loss.
What is package protection?
Package protection covers your order if the carrier loses it or it's stolen after delivery. Tell us within 30 days and we'll reship it free. You can remove it in your cart.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to change or cancel it. Once it has shipped, you can return it under our 30-day return policy.
Do you ship outside the US?
Right now we ship to US addresses only.
How do I contact you?
Use our contact page and we'll reply within 1 business day.